Refund policy

This policy is effective as of April 2, 2025.

Our goal is to ensure that all our customers are satisfied with their order.

Please inspect your order upon receipt and contact us within 7 days of receiving the product if it is damaged or if you received the wrong item. Please include photos of the product, the shipping label, and any other relevant information with your request, and send everything to service@tremacafe.com. We will do our best to make things right.

We reserve the right to replace or refund products. If a product replacement is approved, we will cover all costs associated with shipping the same products, in the same quantities, to the same address as the original order.

If your refund is approved, you will automatically receive a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Due to the nature of our products and to ensure the safety and well-being of our customers, returns or exchanges are not accepted for opened products, for any reason. Shipping fees are non-refundable.

For any questions regarding our refund policy or to submit a claim regarding our products, please contact us here or email us here.