Shipping policy

This policy is effective as of April 2, 2025.

The TREMA Café Customer Service team is committed to processing orders efficiently. Orders will be shipped as soon as possible, in accordance with the delivery timelines established by third-party carriers. Our business hours are Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern Time). We ship through third-party carriers using their standard shipping methods. You will receive tracking number(s) by email. Orders containing multiple products may be shipped from different locations and may arrive on different dates.

Our warehouse teams and third-party carriers make every effort to prepare, package, ship and deliver orders efficiently and within the expected timelines. Shipping times may be extended during periods of high order volume or may be intentionally delayed due to cold weather or natural disasters.

Shipping availability and fees are confirmed at the time of purchase. If one or more products are unavailable, the order will not be processed and you will be asked to modify your cart. Our carriers deliver to Canadian provinces and territories; however, specific coverage for each province or territory is determined by our carriers. Shipping is handled by a third party, which is responsible for determining coverage, delivery times and availability. We are not responsible for areas not serviced by third-party carriers or for any delays or cancellations during the delivery process.

The shipping method is determined by the third-party carriers. Free shipping may be available as part of limited-time offers, coupons or similar promotions. We reserve the right to modify shipping fees and conditions without notice.

We offer free shipping on orders containing products with a total value of $100 or more (before taxes and after all applicable discounts have been deducted). If your order total is less than $100, shipping fees will be displayed at checkout.

Please note that once an order has been placed, it cannot be modified. We are unable to update quantities, add or remove items, or change shipping addresses. Please carefully review your order before submitting it to ensure that your billing and shipping addresses and order quantities are correct.

We are not responsible for orders with missing or invalid shipping addresses, incorrect items ordered, packages left in the mailrooms of residential buildings, stolen packages, or packages that have not been received by the carrier after delivery. We make every effort to provide you with tracking and delivery information throughout the ordering and shipping process.